Question 1

Do I get a price before you start work?

Accepted Answer

Always. We diagnose the fault first, then give you one number covering parts and labor for the job. You approve it before anything is taken apart, and that figure is what appears on the invoice when we finish.

Question 2

Is a quote for a new door or screen free?

Accepted Answer

Yes. For planned work like a door replacement or a Lifestyle screen we come out, measure properly, and give you a written quote at no charge. There is no obligation attached to it either way.

Question 3

What kinds of payment do you take?

Accepted Answer

The usual options, and we will confirm what applies when we book you in. For larger projects, financing is available on qualifying work so the cost can be spread rather than paid in a single lump at completion.

Question 4

Why are online garage door prices so wildly different?

Accepted Answer

Because a lot of the cheapest advertised prices are lead-generation ads rather than real quotes, and the number climbs once someone is in your driveway. We would rather quote once, honestly, after seeing the actual door.

Question 5

What are your opening hours?

Accepted Answer

Monday through Friday from 7am to 6pm, Saturday from 9am to 4pm, and closed on Sunday. Messages left outside those hours get picked up the next business morning, with genuinely urgent situations prioritized first.

Question 6

How much notice do you usually need?

Accepted Answer

Less than most people expect. Routine work is often booked same-day or next-morning depending on where you are and what the day already looks like. Larger installations get scheduled properly once the parts are confirmed.

Question 7

Will you tell me if you're running late?

Accepted Answer

Yes. Garage door work occasionally uncovers something bigger than expected on the previous job, and when that happens you get a message rather than a silent wait. We would rather move you than have you sitting in.

Question 8

Do I need to be home for the whole visit?

Accepted Answer

Someone should be there at the start so we can show you the fault and agree the price, and at the end so we can demonstrate the door. The middle of the job you can leave us to it if you need to get on.

Question 9

How often should a garage door be serviced?

Accepted Answer

Once a year is plenty for most households, and more like twice for a busy family door. A service means lubricating rollers and hinges, tightening hardware, testing the balance, and checking the safety reverse actually works.

Question 10

What should I be lubricating myself, and with what?

Accepted Answer

Rollers, hinges, and the torsion spring, using a proper garage door lubricant rather than a general penetrating spray. Never grease the track itself — it collects grit and turns into a paste that wears the rollers faster.

Question 11

How do I test whether my door is properly balanced?

Accepted Answer

Pull the emergency release, lift the door to about waist height by hand, and let go. A balanced door stays put. If it drops or rises on its own the springs are out of adjustment, and your opener is working far harder than it should.

Question 12

My door has never had anything done to it. Should I worry?

Accepted Answer

Not worry, but do get it looked at. Doors run for years with no attention and then fail all at once because several worn parts finally coincide. A single check-up on a neglected door usually finds two or three cheap fixes.

Question 13

Can you do a whole garage in one project?

Accepted Answer

That is our favorite kind of job. A new door, a Lifestyle retractable screen, and a coated floor booked as one project means a single crew, one schedule, and no coordinating between trades who blame each other.

Question 14

Does a new garage door add value to a house?

Accepted Answer

It consistently ranks among the better returns on a home improvement, largely because it changes the entire front of the house for a fraction of what a remodel costs. On a dated house it is often the most visible change available.

Question 15

Can a Lifestyle screen be financed too?

Accepted Answer

Yes, financing covers qualifying projects across the range — new doors, damaged panel replacement, opener installs, Lifestyle garage screens, and Templar motorized patio screens. Plans and terms vary and are subject to credit approval.

Garage Door FAQs for New Braunfels, TX Homeowners

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