Your Information
Privacy Policy
Effective October 1, 2026
This Privacy Policy explains how Lone Star Garage Solutions, a DBA of Lone Star Garage Restoration Inc. ("we," "us," or "our"), collects, uses, and protects information when you visit our website, request an estimate, call us, or text with us. By using our website or services, you agree to the practices described below.
Information We Collect
We collect information you give us directly, including:
- Your name, phone number, email address, and service address
- Details about your project, such as door sizes, styles, options, and photos you upload to our instant quote tool
- Anything you tell us through calls, website forms, our website chat, email, or text messages
When you browse our website, we also collect basic technical information automatically, such as your browser type, device type, pages visited, and how you arrived at our site. This is collected through cookies and similar tools described below.
How We Use Your Information
- To prepare estimates and quotes
- To schedule measurements, installations, and repairs
- To provide customer support and service updates
- To send the messages you ask for, such as your saved design and estimate
- To improve our website and understand how visitors use it
- To comply with legal obligations
SMS Privacy
Text messages are sent by Lone Star Garage Solutions, a DBA (trade name) of Lone Star Garage Restoration Inc.
Lone Star Garage Solutions may collect a customer's name, phone number, email address, service address, and information provided through calls, forms, or text messages for the purpose of providing estimates, scheduling services, customer support, service updates, and other requested communications.
Mobile information, including phone numbers and SMS consent information, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. SMS consent is not shared with third parties for marketing purposes.
You receive text messages from us only if you have opted in, either by checking a consent box in our website chat, or by saying yes when we ask by phone or in person. We keep a record of SMS opt-ins and opt-outs.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of text messages at any time by replying STOP. Reply HELP for assistance. See our Terms & Conditions for full SMS terms.
How We Share Information
We do not sell your personal information. We share it only with service providers that help us run our business, and only as needed for them to do that work. These include our website hosting provider, our scheduling and customer management software, our email delivery provider, our website analytics provider, and the customer messaging platform that powers our website chat and text messages. These providers may not use your information for their own marketing.
If you apply for financing, you do so directly on our financing partner's website, and their own privacy policy applies to that application. We may also disclose information when required by law or to protect our rights, our customers, or the public.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Cookies and Analytics
Our website uses cookies and similar technologies, including Google Analytics (through Google Tag Manager) and the Meta Pixel, to measure traffic and understand which pages and ads are useful. These tools may collect your IP address, device information, and browsing activity on our site. You can block or delete cookies in your browser settings, and you can learn more about Google's practices at policies.google.com .
Your Rights and Choices
You have the right to:
- Ask what information we hold about you.
- Have us correct or update information that is wrong or out of date.
- Have us delete your information, unless we must keep it for legal or tax records.
- Stop text messages at any time by replying STOP to any text from us.
- Stop marketing emails with the unsubscribe link in any of our emails.
- Withdraw your consent to future communications at any time.
To use any of these rights, call or email us using the details at the bottom of this page.
Data Security
We use reasonable safeguards to protect your information. Our website is served over an encrypted (HTTPS) connection, customer records are kept with established software providers, and access is limited to the team members who need it to do their work. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep your information for as long as needed to provide our services, keep accurate business records, and meet legal requirements.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Third-Party Websites
Our website may link to other sites, such as our financing partner or product manufacturers. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last changed.
Privacy Questions
Lone Star Garage Solutions
A DBA of Lone Star Garage Restoration Inc.
New Braunfels, TX
Phone: (210) 935-1336
Email: shaun@lonestargaragesolution.com